Refund policy
Right of withdrawal: 14 days
You have 14 days from receipt of your order to withdraw, without giving any reason.
How to return
- E-mail us at sofarbi@outlook.fr with your order number (you can use the withdrawal form in our terms of sale).
- Send the product back in its original condition, no later than 14 days after notifying us, to: Club Beno, 16 Rue de Marolles, 94470 Boissy-Saint-Léger, France.
- Return costs are paid by you. We recommend a tracked shipment.
Refund
We refund all sums paid, standard shipping included, no later than 14 days after your request, using the same payment method. We may wait until we receive the product, or proof of its shipment, before refunding.
Damaged, defective or wrong item
Check your order on receipt. If a product is damaged, defective or does not match your order, e-mail sofarbi@outlook.fr with a photo: we will replace or refund it at no cost to you, under the legal guarantee of conformity (see article 9 of the terms of sale).
Exchanges
To exchange a product, return it under the right of withdrawal and place a new order.
Contact
sofarbi@outlook.fr – +33 7 83 34 18 40