Terms of sale
In force as of 23 October 2026
The French version of these terms prevails.
1. Seller
Products are sold by Sofiane Benlarbi, sole trader (EI), trading as Club Beno, 16 Rue de Marolles, 94470 Boissy-Saint-Léger, France – SIREN 130 614 696 – VAT not applicable, art. 293 B of the French General Tax Code – e-mail: sofarbi@outlook.fr – phone: +33 7 83 34 18 40 ("Club Beno").
2. Purpose and scope
These general terms and conditions of sale (GTCS) govern sales concluded on clubbeno.com between Club Beno and any individual acting as a consumer (the "Customer"). They are available on the website at all times and prevail over any other document. The Customer declares having read and accepted them before ordering.
3. Products
The essential characteristics of the products (including the book When Stars Forgot To Show by Sofiane Benlarbi) are shown on each product page. Photographs are as accurate as possible but are not contractual. Products are offered while stocks last.
4. Prices
Prices are shown in euros. VAT not applicable, art. 293 B of the French General Tax Code. Shipping costs are shown before the order is confirmed.
The retail price of books is set by the publisher in accordance with French law no. 81-766 of 10 August 1981 on book prices.
The applicable price is the one displayed when the order is confirmed.
5. Orders
The Customer selects the products, checks the cart, enters their contact details and delivery address, then confirms the order, which involves an obligation to pay. A confirmation e-mail summarising the order is sent to the Customer. Club Beno may refuse an order for a legitimate reason (for example an ongoing payment dispute).
6. Payment
Payment is due when ordering, by bank card or by the methods offered at checkout (Shopify Payments, Shop Pay, Apple Pay, Google Pay…). Payments are processed securely by Shopify Payments; Club Beno never has access to the Customer's bank details.
7. Delivery
Deliveries are made in mainland France, to the address given by the Customer. Shipping costs are €6.50 per order.
Orders are shipped within 1 to 3 business days after payment confirmation, then delivered within 2 to 5 business days. In any event, delivery takes place no later than 30 days after the order. Otherwise, the Customer may, under article L.216-6 of the French Consumer Code, terminate the contract and be refunded.
The risk of loss or damage passes to the Customer when they take physical possession of the products. If a parcel is damaged or incomplete, please report it to sofarbi@outlook.fr as soon as possible.
8. Right of withdrawal
In accordance with articles L.221-18 et seq. of the French Consumer Code, the Customer has 14 days from receipt of the product to withdraw, without giving any reason.
To exercise it, the Customer informs Club Beno of their decision before this period expires, by an unambiguous statement sent to sofarbi@outlook.fr or by post to the address above, using the form below if they wish.
The Customer returns the product, in its original condition, no later than 14 days after communicating their decision, to: Club Beno, 16 Rue de Marolles, 94470 Boissy-Saint-Léger, France. Return costs are paid by the Customer.
Club Beno refunds all sums paid, including initial delivery costs (based on standard delivery), no later than 14 days after being informed of the withdrawal. Club Beno may withhold the refund until it has received the product or proof of its shipment. The refund is made with the same payment method used for the order.
The Customer may be held liable for any reduction in the value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning.
Withdrawal form (complete and return only if you wish to withdraw)
To Sofiane Benlarbi EI – Club Beno, 16 Rue de Marolles, 94470 Boissy-Saint-Léger, France – sofarbi@outlook.fr:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on / received on:
Order number:
Customer name:
Customer address:
Customer signature (only if this form is sent on paper):
Date:
9. Legal guarantees
Club Beno is bound by the legal guarantee of conformity (articles L.217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code).
The consumer has two years from delivery to invoke the legal guarantee of conformity; during this period, they only need to prove that the defect exists, not when it appeared. They are entitled to repair or replacement within thirty days of their request, free of charge and without major inconvenience. If repair or replacement is refused, impossible, late (after thirty days), causes major inconvenience or fails, or if the defect is serious enough, the consumer may obtain a price reduction or terminate the contract with a full refund against return of the goods (not for minor defects). A repaired item gets a six-month extension of the guarantee; a replaced item gets a new two-year guarantee. These rights result from articles L.217-1 to L.217-32 of the French Consumer Code. A seller who obstructs the legal guarantee of conformity in bad faith faces a civil fine of up to €300,000 (article L.241-5).
The consumer also benefits from the legal guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code) for two years from discovery of the defect, giving the right to a price reduction or a full refund against return of the goods.
For any guarantee request: sofarbi@outlook.fr.
10. Personal data
Data collected when ordering is necessary to process the order and manage the customer relationship. Its processing is described in the Privacy Policy: https://clubbeno.com/policies/privacy-policy
11. Intellectual property
All content on the website and products (texts, photographs, visuals, the Club Beno brand) is protected. Reproduction without permission is prohibited.
12. Complaints and mediation
For any complaint, the Customer first contacts Club Beno at sofarbi@outlook.fr.
In accordance with the French Consumer Code provisions on consumer dispute mediation, after contacting us and if our answer does not satisfy you, you may use a free consumer mediation procedure with:
CM2C – 49 rue de Ponthieu, 75008 Paris, France – Tel.: +33 1 89 47 00 14 – E-mail: litiges@cm2c.net – Website: https://www.cm2c.net/declarer-un-litige.php
The Customer has one year from their written complaint to Club Beno to refer the matter to the mediator.
13. Applicable law and disputes
These GTCS are governed by French law. Failing an amicable or mediated solution, the dispute is brought before the competent court under ordinary rules; the consumer may in particular bring proceedings before the court of the place where they lived when the contract was concluded or when the harmful event occurred.